We pride ourselves on being great partners to our founders. We ask you to hold us accountable every week - and twice yearly you have the chance to give us anonymous feedback via a Culture Amp Survey. Here is a snapshot from the latest survey:
We also hold ourselves accountable to the founders we don’t invest in.
For every founder we meet and say no to, we send them an NPS survey ranking us on a score of 1 to 10 on how likely they would be to recommend Blackbird to other founders. Here’s how we have scored all time:
Those who choose 9 or 10 are considered “promoters” and progress the score forward and those who choose 6 or lower are considered “detractors” and move the score backward. The possible scores range from -100 to +100.
Tesla has an NPS of 97 while Telstra is 17. Good SaaS companies tend to be greater than 40. You can browse more companies and industries here.
Finally, as well as holding ourselves to account, we also hold our community to account. In 2018 we led an industry-wide effort to introduce a Model Code of Conduct for the whole startup sector. We adopted this ourselves and encourage all our founders to do the same within their companies.